Troubleshooting Email

 You suddenly notice a large chunk of emails missing from your inbox.

Likely cause: Have you recently checked your email from using POP on a computer or mobile device other than your normal one? If so, you may have accidentally downloaded the emails to that machine, pulling them off of the server.

Solution: Set up an IMAP account on that same device, then drag and drop the emails from the POP inbox to the IMAP inbox. This should sync them up with the server again. Finally, disable or reconfigure the POP inbox so it leaves a copy of each message on the server.

Folders from one email client are missing in webmail or a second email client.

Likely cause: There are two possible causes of missing folders. The first is that your normal email client is a POP client, and folders other than the inbox are only on your local machine – they were never created on the server. The second is that you are using an IMAP client normally, but you haven’t subscribed to the additional folders in your webmail or new email client.


  1. Make sure the folders are actually IMAP folders. If they aren’t, you may need to recreate them in your original email client.
  2. Subscribe to the additional IMAP folders in your new email client. Check your email client’s documentation for specific instructions.

Specific email(s) are never received.

Likely cause: The email may be triggering a spam filter.


  1. Check your Spam folder. If you haven’t subscribed to your Spam folder locally, you can check in webmail, at
  2. Check with the original sender to see if they received a bounceback
  3. If you can’t locate the message anywhere Submit a support request in the Random Agency Portal.
    1. You must include all of the details mentioned here.

Emails to Yahoo or Hotmail disappear for a few days.

Likely cause: Some large mail providers implement a process called “gray listing” which delays suspicious emails for a few days. The emails will eventually be delivered, but it may seem like they’ve gone missing at first.

Solution: You should check to make sure that nothing in your email content might trigger a spam filter. Unfortunately, without a solid bounceback, The Random Agency cannot do anything concrete about delayed email.